We are a leader in the design industry—providing nationwide hospitality and contract procurement services for nearly two decades. Established in 2000, Intramode LLC is a procurement firm with an excellent reputation in the industry of providing high-quality products and professional services at a competitive cost to our clients. We listen to our clients’ needs and provide the valuable pieces needed to complete their business puzzle.
Founded by partners Maureen and Robert Kraemer, also owners of Kraemer Design Group, Intramode has flourished with a talented team of designers and project managers on staff who are dedicated to delivering amazing work for every client in our portfolio. We are fiercely loyal to our clients and strive to provide them with the best experience possible.
Intramode specializes in hospitality furniture, fixtures and equipment (FF&E), as well as contract furnishings for all types of clients, ranging from healthcare to childcare, commercial office space and retail spaces to hotels and restaurants. Intramode offers a unique balance of quality products to exceed the needs of our clients at unbeatable prices. Intramode offers the industry’s best pricing through alliances and relationships long established with a multitude of manufacturers of furniture, fixtures, equipment and floorcoverings. We pride ourselves on the quality and reputation of the manufacturers from which we purchase.
In addition to offering great products, Intramode offers comprehensive dealer services including architecture and interior design, project management, custom fabrication, furniture refinishing, moving coordination and professional installation. We have a strategic partnership with experts in each of these disciplines, allowing Intramode to be solely responsible for the control and implementation of all aspects of the design integrity of any project.
Intramode is nationally certified by WBENC as a WBE (Woman’s Business Enterprise); WBE National Certification – #2005109337.
Intramode provides professional services for our clients before any purchases are made on their behalf. A big part of what we do is to offer comprehensive assistance to our clients to enable them to reach the point where they are ready to purchase FF&E. Acquiring data and information regarding budgets, model rooms, drawing and specification accuracy, quantification, scheduling and sourcing are part of our standard due diligence period, allowing our clients to determine whether their projects can move forward. We are experts at value engineering, maintaining budgets and project scheduling.
Intramode's project team initiates a physical count or "take-off" of each FF&E item from the designer's coded plans and compares the results with the quantities provided by the designer. Any discrepancies will be addressed directly with the designer and a resolution determined prior to the issuance of the purchase orders and final cost reporting.
Intramode recommends for consideration to the designer and client all manufacturing sources recently providing the firm with the best “value,” such as the best quality-for-price ratio, excellent production capability and superb custom service.
Pursuant to the client's objectives and reflective of the timelines of the work of the other project consultants, Intramode develops a detailed schedule outlining every milestone into one cohesive and comprehensive document. Deliverable(s): Items ordered by list report.
Intramode prides itself on treating each project as a unique entity with unique requirements. As such, Intramode’s analysis of the FF&E budget accommodates the client's needs and the designer's vision. Deliverable(s): Budget price breakdown report, index by area report, budget by room type report, or budget price by area report.
With the potential for many different parties to be involved in the project before and during the relocation process, Intramode will take on the lion’s share of the readiness checks to ensure every member of the team is on the same page. For owners, services include verifying the move sequence and schedule, confirming scheduled relocation by floor where applicable and communicating with the construction manager on the timing of each area within the space.
Intramode assesses all potential bidders (manufacturers) of FF&E by their current financial stability and factory capabilities. Any recent management changes are analyzed to determine possible impact on customer service, quality control and production capacity. The list of bidders to be pre-qualified includes the designer's specified sources as well as client recommendations.
As one of the most important links to the success of the project, Intramode provides continuous follow-up with each vendor to ensure compliance with promised ship dates, resolving any issues that could prevent timely shipment.
After presentation of a final FF&E cost report, and based on the results of the final contract decisions, Intramode prepares purchase orders and contracts as Agent for the client. If requested, Intramode provides draft versions of each document to be sent to the designer for review and approval, prior to submitting the original contract documents the client for approval.
The firm negotiates the most favorable contract package with the bidders, encompassing price, payment terms, production schedule and other salient issues. Feedback from the client is encouraged during this process.
Intramode prepares comprehensive bid document packages for release to the final approved list of manufacturers (bidders) of FF&E. The bid documents encompass all relevant information needed so each bidder has a full and complete understanding of the work.
The results of the bid analysis and value engineering process are presented to the client and designer. Intramode outlines the merits of each bid and provides the rationale for their award recommendation. Before the award is finalized, the firm may coordinate personal interviews between the client and key bidders, along with a visit to their facilities.
After receipt of all bids, Intramode analyzes each for completeness and thoroughness. The firm resolves any questions with each bidder before preparing comparisons for each bid category. One of the most crucial components of the FF&E bid process is the discussion with each bidder to determine how to engineer items while securing the best value for the client, without sacrificing the designer's vision. Intramode excels at this process.
The firm's accounting department and project managers audit each vendor invoice against the purchase documents. Any discrepancies or revisions are handled immediately by the project manager assigned to the project.
At project completion, owners receive a final list of vendors, products and warranties, as well as status updates of any open items, damaged items or non-conforming items and the action required in order to reach a swift conclusion. Deliverable(s): Copies of manufacturer’s warranties, PO items expediting report.
To ensure all items are installed properly and in a timely manner, Intramode will outline specifications of the existing space and identify any restrictions that may delay the installation process. Intramode will help coordinate the installation with any other partners on-site to develop a detailed and personalized system, allowing for each step of the installation to be seamless and on time.
Intramode obtains all necessary fire certification compliance documentation for each vendor. The certificates are presented to the client in a bound format prior to project completion.
Intramode provides continuous updates on the delivery status of each FF&E item. Updates are provided monthly or as required by the client. Deliverable(s): Purchase order warehouse receiving report.
Intramode maintains a separate inventory of all purchases made for project attic stock. The client's attic stock is always maintained separately from the quantities required for the project installation.
The firm maintains cost controls for FF&E, with itemized reporting to the client detailing the variance between the original approved budget and the current forecast. Updates are provided monthly or as required by the client. Deliverable(s): Budget variance report—detailed all costs or client price breakdown report.
To ensure our clients are receiving the best value, the Intramode team will coordinate bid documents from furniture movers, scheduling building walkthroughs at all locations for movers under consideration. We solicit bids from movers based on this walkthrough and coded drawings, interviewing bidders as needed. Much like our other services, we provide recommendations based on mover bids and interviews.
As part of a seamless relocation process, the Intramode team learns the specifications of both the existing and future location, determining any restrictions that may hinder access in the building due to layout, or the times and days the building is open and moving is allowable. Additionally, the team will create a series of coded/phased drawings to account for all departmental and individual move requirements, assigning individual codes based on departments and new location codes of individuals and contents.
Intramode coordinates with the owners, furniture dealer and construction manager during the programming, design and construction phases to advise on the functionality and efficiency of furniture systems and equipment for your project. We participate in weekly and biweekly construction meetings through the completion of the project, developing a final move schedule based on the construction and furniture installation schedule.
A move can seem stressful, but Intramode provides the peace of mind in the lead-up to the move and will ensure we have a representative available on-site on moving day to coordinate and respond to issues that may arise. This includes serving as a main point of contact with the movers, furniture installers and end users, while managing document requests from the client’s personnel during the move and troubleshoot individual issues.
What makes us work? We are proud to work as a synergistic whole. Each person’s diverse area of expertise is accessible to all and creates a team able to deliver the entire package to our client—whatever that package may be. Our team interacts with all key stakeholders, including our external partners, to keep current with each and every project and client on our books.